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HAPPY NEW YEAR FROM EVERYONE AT STMS STUDIO!

ORDERS

All orders are printed to order. Once your payment is completed, this will automatically be sent to the print shop who will start printing usually within 12 hours. If you have made a mistake with your order, you must inform us within 12 hours of payment for us to amend/cancel the order.

SHIPPING RATES

We currently only ship to UK addresses. All orders are shipped via Royal Mail 48 tracked or courier 48 for larger orders. We charge based on weight as follows:

All t-shirts = 100g each
All mugs = 150g each
All sweaters & hoodies = 200g each

Postage Prices:

Up to 699g = £3.49 (Royal Mail 48)
Over 700g = £11.49 (Courier 48)

SHIPPING

All orders are sent via Royal Mail 48 hour tracked service. If the order is large, then this may be replaced by DPD courier service (signed for) or other courier at our discretion.

All items are shipped usually within 2-3 days but can take longer. Please allow 14 days from order date before contacting us about your order. You can track the progress of your order here.

In the event of none delivery, we need to be informed within 45 days of the order date for us to investigate where your parcel is. We are at the discretion of the parcel/shipping company regarding investigations and therefore could take time to conclude. If it is deemed your parcel has been lost, we will replace it as quickly as possible once confirmed.

PACKAGING

All orders are shipped in 100% plastic-free packaging.

The packaging used for an order varies depending on the products being shipped, but the information below will give an idea of the packaging you can expect an order to ship in.

Paper mailing bags

Most orders up to a certain size will ship in either a small, medium or large paper mailers. These mailers are bespoke, manufactured specifically for use for our orders.­

Clothing items such as t-shirts and hoodies are folded neatly into these bags; to save on packing materials and reduce waste we do not pack items into individual bags before they are shipped in these mailers.

Our paper postal mailing bags are manufactured from responsible, sustainable sources to comply with FSC certi­fica­tion. The paper is both compostable and degradable, and paper mailers can be easily recycled, making this an extremely eco-friendly option. The weather-proof parcel protects its contents during transit.

Boxes

Cardboard boxes are used for orders too bulky for our large paper mailers. They work in just the same way though; clothing items are folded neatly into them, and any products requiring special packaging (such as mugs) which are shipping with clothing items are packed in their own packaging first before shipping in a box.

Mug boxes

Each mug ships in a mug box.

11oz white and two-toned mugs ship in our bespoke single, 2x, 4x or 6x boxes. These are designed specifically for protecting mugs during transit.­

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